We reserve the right to refuse the return and or attempted exchange of any product for any reason mentioned or otherwise mentioned below.
All Returns are subject to store credit.
All animals have a 7 day live guarantee. This will be handled case by case.
No returns on feeder bugs/rodents/invertebrates.
No returns on HEAT/UVB/LED bulbs.
No returns or exchanges on special orders
No returns on live plants
No returns on any style or sort of enclosure.
No returns on any used tanks or used decor items.
Other Items have a 14 day return policy. Must be in original undamaged packing and packaging, must be accompanied with a credit card or receipt to verify purchase.
If you find you have purchased the wrong product or are in need of a different size or variety we can and will usually accommodate if the product is unopened and or unused and is still in “like new” quality and form both in its packing and packaging.
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